What does it mean if an advisor (or a customer) receives an error message stating: “online claim processing is not available”?

This message will appear when a customer is not eligible by the permissions setup in the coverage template. Please verify that the permissions are correctly established in your coverage template by visiting the “Packages” navigation item in your dashboard:

Next, select the details of the Coverage Name in question by tapping the view button. This will provide you access to what permissions are available. Set the correct permissions and update the package.

No Coverage Name Available?

Alternatively, the entire package itself may not be setup in the system. In this case, you must create the package associated with the contract.